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FamilyProperty Support
What is FamilyProperty?
in Starting with FamilyProperty
FamilyProperty is a platform designed and built by experts in Family Law, to simplify the manual, time consuming and repetitive aspects of family property matters. From automating intakes, auto-calculating balance sheets, through to generating court forms, FamilyProperty is built to give your firm
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Sep 19, 2023
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Samantha Eades
Using the Balance Sheet
in Dashboard and Balance Sheet
The Balance Sheet can been populated with the Assets, Liabilities and other items relevant to the Matter, directly from the questionnaire or start with a blank balance sheet and add the items. Once populated, you can begin modelling out your client's scenarios, offers, and generating documents at th
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Nov 01, 2022
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Therese Aroyan
How do I access my Attachments from anywhere in FamilyProperty?
in Documents
Whilst you are in any tab in FamilyProperty, you will be able to easily navigate through the attachments using the Attachments explorer in the left-hand menu. Once you select a document, if your document is a PDF, it will open up in a new browser so that you can continue to work within your tab (e.g
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Oct 17, 2022
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Therese Aroyan
Release - 17 October 2022
in Enhancement releases
We have enhanced existing features and introduced new features as follows. There is further information on each feature and instructions in the attached PDF. o Mediator Settings: My Profile - add FDRP number o Account Settings: adding further details including Lawyer code, mailing/address for ser
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Oct 17, 2022
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Therese Aroyan
How do I generate a FamilyProperty document in my Smokeball matter?
in Documents
Use the ‘Smart Forms’ button on the Parenting or Property tab to access the list of FamilyProperty documents and smart forms that can be generated. Instructions 1. Go to Smokeball. 2. Click on the Parenting or Property tab (as applicable). 3. Click on ‘Smart Forms’. 4. Select the document or sm
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Sep 30, 2022
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Therese Aroyan
How do I open the Questionnaire from a Smokeball matter or lead?
in Send & Open the Questionnaire
You will be able to use the Questionnaire button to open the Questionnaire from your Smokeball matter or lead. Instructions 1. Go to Smokeball 2. Open a lead or matter 3. Click on the ‘Questionnaire’ button. 4. Click ‘Open’. Questionnaire button Open button
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Sep 30, 2022
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Therese Aroyan
What if I use Smokeball mediation matter types only?
in General information
You will continue to access to the original (V1) integration on your mediation matter types. You can access the integration using the original FamilyProperty button. The enhanced integration (V2) for mediation matter types is going to be undertaken shortly.
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Sep 30, 2022
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Therese Aroyan
Can I still use the shareable link or ‘Create a matter’ option from the FamilyProperty browser?
in General information
Yes, you can continue to use the shareable link to create matters. If any prospective clients submit a Questionnaire, this will automatically create a lead in Smokeball for you. No, the integration currently does not work for matters that are created using the ‘Create a matter’ button in the Famil
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Sep 30, 2022
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Therese Aroyan
Introducing our deep integration with Smokeball
in General information
We have partnered with Smokeball to deeply integrate our powerful features within Smokeball. It’s never been easier for Family Law professionals to support their clients, with the best solution out there. To find out more about the integration, head over here to have a look at the integration.
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Sep 30, 2022
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Samantha Eades
Two-Way Disclosure
in Disclosure
FamilyProperty makes is super simple to share and receive files with the other side. Watch the video below to learn how.
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May 23, 2022
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Samantha Eades
Adding a Header and Footer to Report Templates
in Setting up your Account
Provide your own custom template containing your header and/or footer so that FamilyProperty reports look professionally branded with your logo or letterhead. To do this, Account Admins need to go to 'Account' in the main menu > Settings and click on 'Templates'. You will need to download our de
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Dec 20, 2022
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Therese Aroyan
How does Versions work with the enhancements?
in Dashboard and Balance Sheet
We have improved the way that Versions works. Namely, When you save a version of the balance sheet, you will now remain in that version until you save a new version. Changes/Enhancements 1. When you save a version of the balance sheet, you will now remain in that version until you save a new v
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Oct 27, 2022
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Therese Aroyan
How do I access and attach Smokeball files in FamilyProperty?
in Documents
1. Go to your Smokeball matter. Go to the Questionnaire or Parenting/Property tab. 2. When you are using the FamilyProperty upload function, you will get an option to upload files from your Smokeball matter. 3. Click 'Select file from matter'. 4. Click ‘show emails’ - this will show all doc
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Oct 17, 2022
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Therese Aroyan
What do I do if I cannot access FamilyProperty from the Property or Parenting tab?
in Property & Parenting tabs
When you click on the Parenting or Property tab within Smokeball, you may see a message which states "You are not in your FamilyProperty account’s list. Please contact your account’s administrator to get access to FamilyProperty”. This means that your administrator has not given you access to the
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Oct 05, 2022
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Therese Aroyan
What information syncs between FamilyProperty & Smokeball?
in Sync important information
Client & Other Party Details • First Name • Middle Names • Last Name • Gender • Home Phone • Mobile Phone • Email • Date of Birth • Country of Birth Relationship Details • Cohabitation Date • Marriage Date • Separation Date • Divorce Date • Marriage Town/City Further information will
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Sep 30, 2022
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Therese Aroyan
How do I resend the FamilyProperty Questionnaire from within Smokeball?
in Send & Open the Questionnaire
You will be able to use the Questionnaire button to resend the Questionnaire using the Questionnaire button>re-send. This will reset access to the Questionnaire if your client has previously submitted it. Instructions 1. Go to Smokeball 2. Open a lead or matter 3. Click on the ‘Questionnaire’ but
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Sep 30, 2022
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Therese Aroyan
What types of matters has the integration been built for?
in General information
The new integration (V2) is initially available for Leads and Matters for the following Smokeball lawyer matter types: • Children • Children & Parenting • Property • Financial Agreements The integration for mediation matter types is going to be undertaken shortly.
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Sep 30, 2022
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Therese Aroyan
Will the new integration be available for leads?
in General information
Yes, FamilyProperty has now been integrated with a Smokeball lead. You are able to: 1. Send the FP Questionnaire from a lead and access the Questionnaire easily from the FP Questionnaire button for lawyer matters. 2. Embed the FP Questionnaire into your website. If any prospective clients submit a
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Sep 30, 2022
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Samantha Eades
Using Calculations
in Dashboard and Balance Sheet
This video provides an overview of the calculations feature focusing on some recent enhancements that were shown in the Techy Tuesday Webinar on 29 March 2022. Tim demonstrates a couple of different scenarios as requested by subscribers.
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May 23, 2022
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Samantha Eades
Attachment Index
in Disclosure
Download an index of all the attachments for your matter at the click of a button. 1. Click on 'Documents & forms' in the left-hand menu, then click on the Attachments report to download it. A quick link to this report will be displayed when you're viewing the Attachment browser. If this report i
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May 18, 2022
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Therese Aroyan
What features are available if I use lawyer and mediation matter types in Smokeball?
in General information
The new integration (V2) has been implemented for lawyer matter types in Smokeball. If you are a firm that uses Smokeball lawyer matters and mediator matters, you will have access to: 1. The new integration for your lawyer matters (V2); and 2. The original integration (V1) will continue to work fo
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Nov 09, 2022
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Therese Aroyan
Release 26 October 2022
in Enhancement releases
We have enhanced existing features, introduced new features and fixed some bugs as follows. There is further information on each feature and instructions in the attached PDF. 1. FCFCOA Balance Sheet Form - We have added an updated version of the FCFCOA Balance Sheet. 2. Disclosure: inviting you
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Oct 27, 2022
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Therese Aroyan
How do I sync my FamilyProperty documents into my Smokeball matter?
in Documents
1. Go to your Smokeball matter. Click on the Property tab. 2. Go to Attachments 3. Click on Export. 4. Click on Smokeball matter. Any documents in the attachments section will sync to the Smokeball documents list in a FamilyProperty folder. 5. If you attach any future documents to FamilyProperty
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Oct 17, 2022
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Therese Aroyan
What do I do if I click on the Property or Parenting tab I see a 'Cannot connect to FamilyProperty message'?
in Property & Parenting tabs
When you go into Smokeball and click on the property or parenting tab, you may see a 'Cannot connect to FamilyProperty' message that looks like the below image. Steps to fix this issue 1. Go to your File Explorer and paste 'C:\temp' where you can see the home icon. 2. Delete all of the item
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Oct 05, 2022
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Therese Aroyan
Where do I access the FamilyProperty features (Balance Sheet, Parenting Arrangements/Calendar)?
in Property & Parenting tabs
Your matter will have a property and/or parenting tab to access the relevant FP features, depending on your matter type. Instructions 1. Go to Smokeball 2. Open a lead or matter 3. Go to the Parenting or Property tab and click on it. Please note: You will not be able to see the Documents menu it
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Sep 30, 2022
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Therese Aroyan
How do I send the Questionnaire?
in Send & Open the Questionnaire
There are two options: 1. When you are creating a lead you can use the ‘Send Questionnaire’ checkbox; or 2. When you have created a lead or a matter, use the Questionnaire button. How do I use the Send Questionnaire checkbox? 1. Go to Smokeball 2. Click on New Lead 3. Enter a Client name and em
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Sep 30, 2022
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Therese Aroyan
Can I control who has access to the integration?
in Admin settings
Yes, you can either: • Allow everyone who is a Smokeball user to gain access to FamilyProperty. They will be added to FP matters and your account user list automatically if they click on the Questionnaire button or Parenting/Property tabs in Smokeball. • Restrict access to the integration to staf
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Sep 30, 2022
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Therese Aroyan
What features are available for a Smokeball lawyer matter which has the integration enabled?
in General information
The new integration (V2) has been implemented for lawyer matter types in Smokeball. If you are a firm that uses Smokeball lawyer matters, you will see the following features on your matters: 1. Questionnaire button; and 2. Parenting and/or Property tabs
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Sep 30, 2022
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Samantha Eades
Initiating Application & Response - Using this Smart Form
in Reports and Court documents
This video takes you through our updated Initiating Application and Response form and shows you how FamilyProperty can automate the population of these forms using the information in your matter dashboard.
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May 23, 2022
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Samantha Eades
Manage Attachments for your Matter
in Disclosure
Use the Attachment browser to keep all attachments organised and then easily generate an index for yourself, client or other professionals. See below for tips on how to do this. From the left-hand menu, click on Disclosure > Attachments to open the browser. For mediation matters, ensure you are vi
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May 17, 2022
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